The skills of handling Customer Complaints of Greentest in Aliexpress
I’m not sure have you meet some customer complaints the Greentest product wasn’t good enough, they want to return back the product? Even the profit of retail selling was already very cheap, but, the freight charge back and forth will be very expensive. I’d like to share what I’m reply with customer complaints. Thanks!
l Gave our honestly thanks with customer’s suggestions.
Well received with thanks for your so details information.
l Check the reason and clearly the problem of the Greentest products.
We just passed your test information to our technology dep., there were some questions just want to clarify with you:
1. May I know if we follow correct sequence?
i.e. first choose the fruit or vegetable and only after that insert the probe inside the product and perform the measurement.
2. The depth of insertion of the probe into the tested product should be in the range between 10mm and full insertion into the product?
3. The tip of the probe shouldn't come out of the fruit, or be inserted into the zone where the seeds, the pits or the inner cavities are loacted. Instead, the tip should be inserted into the homeogenous solid mass of the fruit?
4. Wipe the probe with a clean and dry cloth/tissue before and after each measurement for accurate testing?
5. Hold the device still during measurement?
l Gave customer yours opinion.
Because of the Greentest device was physical test theory and each parts of the fruits & vegetables' nitrate content was difference, even in same fruit, such like the nitrate content in root area will be higher than the head area, the middle area will be lower than both side area etc., so, we would like to suggest the root area with high nitrate ingredient should be cut out ;
l Impress the customer’s Compassion.
As you know, in order to have the Greentest device easy handling and the test result more accurate, our lab partners spend more than 2 years break though the traditional testing device, create these new device with such small size, we just want it to be more handness, quick & convenience test the hazardous substances in our food, help us maintain the health.
l Gave customer your expectation.
Yours support keep us momentum, yours satisfaction is our greatest wish!